ISO 20000-1

Accreditation for ISO 20000-1 (Information Technology Service Management System)

UKAIB accredits Certification Bodies for compliance against ISO 20000-1:2018 through verification of their existing ISO 17021 system. The accreditation is done against Scheme No- 61178.

ISO 20000-1 Accreditation for a Certification body (CBs) helps them to audit and provide accreditated Certification to their Clients.

ISO 20000-1 is the IT Service Management certification that helps to demonstrate IT Service management by establishing a best practice to help organisations to provide essential services both your internal and external IT services that are required to be aligned with the needs of your business and customers. The standard enables organisations to establish the systems and processes necessary to improve day-to-day services in a way that drives customer satisfaction through improved service and leads.

ISO 20000-1 requirements cover-up the wide range of business services includes all level of management committing towards well-planned process and procedure of IT services that do not hinder the work of the Organization to ensure the effective running and delivery of IT services, continually improve processes and drive customer focus.

A Certification Body applying for ISO 20000-1 accreditation must conform to ISO/IEC 17021 and other additional International requirements as detailed in Specific Requirements for Accreditation for ITSMS Scheme.

Benefits of Accreditated Certification of ISO 20000-1 Certification

  1. Businesses perceive accredited certification as providing value for money
  2. The integrated process to the delivery of IT services
  3. Improved operational efficiencies and maintenance practices
  4. Protecting the company, assets, shareholders, and directors
  5. Customer satisfaction that improves client retention
  6. Achieve International approval
  7. Deliver value-added outcomes
  8. Leading independent market research company
  9. Employers often require evidence that the Certificate that they have received is from an Accredited Body
  10. Enjoy Competitor Edge

Please refer to the information about the accreditation process:

UKAIB Accreditation for Inspection Agencies”

  • Demonstrates compliance with ISO 20000-1 Accreditation.
  • UKAIB offers prompt, personal service, including rapid scheduling of assessments to meet the needs of inspection agencies.
  • Accreditation serves as an internationally recognized “stamp of approval” for industry and regulators.
  • Accreditation increases the recognition and acceptance of inspection reports across domestic and national borders.
  • Accreditation helps to reduce costs for manufacturers and exporters by reducing or eliminating the need for re-inspecting in another economy.

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