ISO 10004
Accreditation for Customer Satisfaction & Quality Management System as per ISO 10004
Customer Satisfaction & Quality Management System certification is provided by certification bodies to organisations who have demonstrated that they have implemented a system for the management of various kinds of Customer & Interested Parties’ feedbacks.
ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.
A Certification Body applying for Customer Satisfaction & Quality Management System (ISO 10004) accreditation must conform to ISO/IEC 17021 and other additional International requirements as detailed in Specific Requirements for Accreditation of CSMS Scheme.
Certification Bodies interested to apply for Accreditation scheme for ISO 10004 can send email at info@ukaib.com demanding for following Application documents.
- Accreditation Application for Customer Satisfaction & Quality Management System (ISO 10004)
- General Criteria for Accreditation Requirements
- General Criteria for Conditions for the Use of BAR Accreditation Symbol
- Applicable Fees
- Documentation Checklist as per Customer Satisfaction & Quality Management System (ISO 10004)
- UKAIB Transition Policy for ISO 17021-1:2015
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